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SHIPPING INFORMATION
TheHighDefinitionStore.com is very pleased to offer FREE THRESHOLD PLUS INSIDE DELIVERY with each order.This applies to the (48) Contiguous states only. Additional charges apply for shipments to Hawaii and Alaska.
With every order shipped via Common Carrier, the trucking company will email you once your order has shipped and inform you regarding how to schedule your delivery appointment online. If the trucking company does not get a response to their email, they will call you when your package arrives at their local terminal to schedule your actual delivery appointment.
A detail of the services that you can expect with your FREE THRESHOLD PLUS Delivery Service are listed below. However, THRESHOLD PLUS can be defined as "delivered inside the front door", where the common carrier is responsible to take the product off of the truck and deliver the product just inside the recipient’s preferred entrance. The decision whether two trained providers will deliver the product is dependent upon the size and weight of the product, and this decision is solely at the discretion of the Common Carrier.
A Comprehensive Physical Inspection Form will be provided upon delivery and heHighDefinitionStore.com strongly advises all customers to adhere to the request on delivery to open the box, inspect the product and complete this form. Your FREE THRESHOLD PLUS INSIDE DELIVERY includes the option to have the trucking company open the box and allow you, the customer, to inspect the product for any damages. Upon inspection, you will have the ability to note any delivery issues with regard to your product, including refusing the delivery should your product appear damaged
SHOULD YOU REFUSE TO OPEN AND INSPECT YOUR PRODUCT, any Freight Claim MUST BE REPORTED WITHIN (72) HOURS from the delivery time in order to qualify to submit a claim only. This does not guarantee any acceptance of your claim as that will depend upon the inspection to be performed by a representative for the trucking company.
Detail of Delivery Service for Threshold Plus (Inside Delivery)
* Included with Every Shipment
Threshold Plus
Two trained service providers
Precision scheduling to a 4-hour window
Equipment to safely lower product from truck to ground
Customized scheduling scripts
Comprehensive Physical Inspection Form (Delivery Receipt – See Below)
Email messaging
http://www.schedulemydelivery.com availability
Delivery of product placed just inside recipient’s preferred entrance.
| ADDITIONAL SERVICES AVAILABLE AND APPLICABLE CHARGES: |
| STAIR CARRY: |
Shipments requiring delivery to any location other than the ground level |
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BEYOND: |
Shipments to or from locations listed as “Rural” areas as defined by the Trucking Company or areas that require the use of special non-scheduled equipment. One example would be the cost of a ferry for a delivery to Martha’s Vineyard, MA or Whidbey Island, WA. |
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SATURDAY and SUNDAY DELIVERIES |
Additional charge applies |
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HOLIDAY DELIVERIES |
Additional charge applies |
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ADDRESS CORRECTION |
Applies when the customer has provided an incomplete or incorrect address |
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WHITE GLOVE DELIVERY |
(Includes Threshold Plus Delivery PLUS these services)
Remove product from packing material
Position product in the home according to homeowner’s specifications
Connect to A/C (Power source)
Remove all debris, so home is left as it was when entered.
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PLEASE NOTE THAT THE DRIVER WILL NOT PLUG IN THE PRODUCT OR MAKE ANY CONNECTIONS UNDER ANY CIRCUMSTANCES.
PLEASE CALL TheHighDefinitionStore.com AT 1-888-429-4388 FOR ADDITIONAL SERVICES OR WHITE GLOVE DELIVERY
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