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Actual Customer Testimonials

We got the TV on Friday and it was installed by my husband that evening so we enjoyed Saturday and Sunday programming of the Masters. It was fantastic. We just love it!! Oh my goodness. My husband is slow to make changes but he loves this. He just kept gasping and squealing and then become so deathly quiet so not to disturb the golfers on the greens. It was just amazing and so much fun to use the mosaic they had for the tourney. I thank you very much for your extra effort to get the TV here on time. I cannot say enough how much we appreciate it. - DIANE W.

Just wanted to let you know I received the tv I ordered. What an outstanding company to deal with... you kept me informed every step of the way, TV arrived in excellent condition at the time it was promised. I will recommend you to all my friends. - BRENDA S.

Just a word of thanks. From the ease of ordering from your site to your professional update of product shipped. The bill of lading on line and the inspection form were top notch communication. Your handling of the partial refund was prompt and courteous. All the way to the phone call of delivery to the knock on my door. Your product arrived in excellent condition from a man that was very good at his job. This was a very pleasurable online shopping experience that I will highly recommend to family and friends. Good job. Thanks again to all involved. - ROBERT R.

Everything arrived yesterday, thank you so much. What an awesome shopping experience you provide overall. The whole process from order execution, delivery notifications and the delivery process was exceptional. The TV and the stand are incredible, just mind blowing honestly. You guys are true professionals. I will be sure to update our intranet to educate all employees to this exceptional service. - BRAD R.

Dear Ken, just wanted to say how very impressed I am so far with your company! The shipping speed (although it is going to be hard to wait a week, that is not unreasonable) and all of the updates from Intech and Manna have been a wonderful breath of fresh air from what is usually a struggle. If the rest of this process goes as well I will be shouting your name from the rooftops to all family, friends and business people! Thank You! - JAN M.

Eric, just wanted to let you know that my TV just arrived – thank you very much. Also wanted to let you know that the delivery people were very professional and represented your company very well in terms of their communication with me and their appearance – very nice people. - GERARDINE

Sir, I would like to express my gratitude in regards to a purchase I made during the Christmas season. I purchased a Samsung PN50B650. It was a first rate purchase. From your sales dept. down to your shipping. It was delivered in what I must say "Record Time." It arrived in pristine condition. I wish to thank you once again. Keep up the good work and I will recommend your store to all. - Rajeev

Folks, just want to drop a line about yesterday’s TV delivery. The driver not only unpacked the TV from the box but was kind enough to help me assemble the stand and place the TV on a table. Not sure if this was part of the deal (Threshold Plus?) but he left me being a delighted customer. I will be letting my friends know about Intechav and be a repeat customer myself. Thanks. - Michael L.

I wanted to drop you a quick note to tell you what a positive experience I had dealing with your company. Many people shop merely based on price. Although price is important, it is only one factor in the buying process. A company’s reputation of excellent customer service and communication as well as being an authorized dealer of the product is just as important as the price point. From your informative website, easy ordering process and speedy shipping Intech has it all. Thanks again and I look forward to future purchases with Intech. - Mark V.

I ordered the Samsung HL67A750 w/ Free TR72B Stand. Placed order on 3/6/09. Received both units the following Friday. That was so fast. Curbside delivery was free and delivery guy was so nice. Everything was perfect. Excellent all around experience. I will do business with them again. I highly recommend The High Definition Store. Thanks. -BARBARA N.

I just want to thank you for a great deal and service that you provided. Ordered my DLP on Monday the 12th and received it on Thursday the 15th. Great shipping company that you use and very friendly. Thanks to Ken and Diane for all their help and for a no fear shopping deal. Will be back again and telling all my friends about you. Keep up the good work! A+++++++++ -WAYNE C.

Ordered a 61" 750 series on 31 December. Received it Jan 13 09 at 11:10 AM. Was amazed at the secure but easy to open packing. Was further amazed to see my purchase had included a two shelf stand. Assembly had good instructions, all went well, and the TV was in place and playing at 6PM. Not bad for a couple in their mid seventies. We are totally pleased with the product and service from TheHighDefinitionStore. You get an A+ in my book! -ALBERT M.

Great prices, good selection, and free shipping. What more could you ask for. I choose HDS because I found a link from the Samsung site as an authorized deal and I wanted to be sure my purchase was new and not gray market or a return TV. -RICK F.

I have to say that I was a little nervous in the beginning ordering a TV online. Since then my expectations have been exceeded in every aspect of this purchase. I spoke with Ken, and a woman in customer service (I did not get her name) and they were extremely helpful. I will give very positive reviews on the HD forums and websites. Thanks for your prompt service and I am looking forward to doing future business with your company. Thanks again -NATE B.

Thank you for your quick service, I ordered a Sammy ln40a550 on March 8 a litttle before midnight and took delivery today March 13, never did I expect to recieve shipment so soon especially with free shipping. Thanks again! -RALPH S.

Just wanted to let you know how happy I am with my new Toshiba HD LCD. I had it for a little over a Week watching regular digital cable until the cable company came today with my HD Box. Most of the channels looked great with digital cable but the HD channels are awesome. I spent hours on the Internet comparing different brands, prices and reviews. I decided on the Toshiba and your website not only had the best price AND FREE SHIPPING, but was the easiest to navigate. Most other websites wanted around $150 for shipping. I will definitely recommend your site to my friends and will keep you in mind for future purchases. -DAVID S.

I ordered a Samsung LCD from your company after doing a lot of research on the web. You guys made me feel more comfortable that the other sites I visited. Once I ordered the set, you got me tracking information for my TV. I really appreciate the heads-up. As you know, it’s rare in online ordering. Thanks again. -DAIN H.

Thanks for the immediate reply about the DLP TV that I am interested in purchasing. I ordered it with another on-line company, but they have been lying to me for weeks saying that it’s in stock and they still haven’t shipped it. I will cancel my order with (that company) and buy it from you today. Glad I found you guys. -LARRY B.

Thank you for the good service. Our LCD TV was ordered on a Friday afternoon and received on Tuesday morning. Plugged it in and it works great. It is an awesome TV.nicest one we ever had. We couldn’t be happier. Your service exceeded our expectations and we thank you. -NORMAN O.

I just wanted to let you know how pleased I am with your company. The tv that I ordered was out of stock, and you gave me the next model up @ no extra charge. That was way over the top and I just wanted to say thank you. You people are great. -CHRIS C.

I just wanted you to know how pleased I was with the Samsung HL-T5089 I ordered from you. You had the best price of any online store I looked at. I was naturally a little worried buying such an expensive item online, but my fears subsided when I received my TV. It is amazing, and it was delivered in 3 days. I am just so pleased with the transaction. I think a friend of mine at work is going to order one from you guys too. I also called to get some details about the TV and your staff was very knowledgeable. They didn’t try to upsell me, or sell me over priced accessories. I think people really appreciate that kind of service. I am going to tell everyone I know what a great place this is. Keep up the good work! -CHRIS O.

Just wanted to let you know how pleased we are with the quality and speed of your services. We received our Samsung DLP in just a few days after shipping all the way on the west coast. It was in perfect condition and we are very pleased with the TV. Thanks again -Tim J. Temecula, Ca.

I’m coming off a bad experience with another on-line electronics company where they seemed to go out of their way to avoid giving me info. As a matter of fact, I found your site after canceling my order with them. You’ve restored my faith that there are still good companies out there who know how to deal with customers. -Leon E.

Thanks very much for your prompt reply. I also appreciate your willingness to accommodate my shipment delay request in the first place. A+ customer service! -Quang

Well done. Thanks appreciate all your help. These days it is hard to get good customer service, but you have done a nice job for me - Thanks again. -Sam

In May 08 I purchased a Samsung 50" LED/DLP HDTV. I've been very impresed with everything about this set and your quick service, price and the warranty options. The fact that 50" DLP sets with LED no longer made is an even bigger bonus. To get this technology in a smaller screen size was an excellent value and has no need to replace any bulbs. An overdue Thank You from a satisfied customer. -Robert

I just want write and thank you for the outstanding level of customer service you provide. I honestly couldnt be happier with this buying experience. Prior to making the purchase, I both called and emailed your company with a couple of questions which were answered in a very prompt, professional and knowledgeable manner. I ordered my new Sony LCD tv on Tuesday and received an immediate order confirmation. Wednesday I received a shipping confirmation with the tracking information provided. Pilot Freight contacted me on Thursday for a delivery appt. and the set was delivered on Friday in absolute pristine condition. Rest assured I will be singing your praises to all of my friends and family. Competitive price, friendly and knowledgeable staff, and excellent quality products. Thanks again. - Joe G.